David Waller BSc MBA CMgr FCMI MBCS CEng CITP

I’d like to think that I know Benefits Management. I’ve been doing it for a while now.

I was active in Cranfield University's Benefits Management research, applying the method in the rollout of BT's intranet, one of the first, largest and most successful corporate intranets (we achieved efficiencies and savings of £750M / year). I then took this experience to my customers in finance, utilities and central government.

I extended Benefits Management beyond its project management roots to develop new business and improve customer relationships. This proved valuable in winning Local Government partnerships and in BT's successful bids to the NHS worth over £1Bn.

I was recruited into the NHS to establish a public sector focused benefits management toolset. Since I moved into health, I have determined IT programme benefits, written business cases and mentored project teams on realising their benefits. My findings helped to select and prioritise programmes that impact on everyone who has contact with the NHS in England.

Those programmes ranged from data standards and infrastructure to adult social care and child protection.

I helped hospitals achieve strategic benefits from electronic patient records, drafted the business case and submission for funding, applied BM principles to Agile IT.

For Adult Social Care I’ve developed benefits from:

• Assistive technology apps and devices in reablement and rehabilitation services
• Information/digital technology’s role in helping people with autism to develop their own solutions
• Predictive analytic models for early identification of adults with complex morbidities
• Acoustic Monitoring Technology with Digital Care Planning, exploring better management and prevention of falls
• A network of innovation hubs designed to assist and inspire the care and support sector to embrace technological and digital innovations

In NHS England’s Transformation Portfolio Office, I was the Business Partner assisting programme Benefits Managers to improve the standard of Benefits Management practice and with it the value that the programmes created. My analysis of programmes’ benefits realisation influenced the design of the future Portfolio Office.

I’m joint owner of the Yorkshire Benefits Management Network which enables me to keep the methodology fresh and at the forefront of my clients’ service improvement activity.